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Mitchell Heating is now hiring!

Dispatcher/Receptionist Job Summary

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We are currently seeking a reliable Dispatcher who will serve as the first point of contact and communication for incoming emergency and non-emergency calls. The Dispatcher will be responsible for receiving requests, transmitting messages, and dispatching technicians. The ideal candidate will be able to remain calm during stressful situations and have excellent communication skills. You will always serve as a positive first impression of the company, while handling the daily responsibilities of a receptionist with efficiency and ease. You will answer inquiries, provide information to customers and visitors, and maintain an organized front desk.

The ability to multi-task is essential and you must be willing and able to take appropriate action with little supervision.

Dispatcher Duties and Responsibilities;

  • Ability to receive and record information for all emergency and non-emergency calls.
  • Decisiveness, willingness to address problems and make requests by communicating with the necessary parties or providing solutions.
  • Solid multitasking skills and ability to prioritize calls according to urgency.
  • Familiarity with necessary equipment, including phone and computer, to dispatch personnel, vehicles, or field units to appropriate locations.
  • Follow through to watch progress and assure timely assistance by monitoring the route and status of field units.
  • Knowledgeable at all times, providing field units with vital information about orders, traffic, obstacles, and requirements.
  • Basic data entry skills needed to use computer system to maintain logs and records of calls.
  • Answer phone inquiries, direct calls, and provide basic company information
  • Perform clerical duties, take memos, maintain files, and organize documents, etc.

Dispatcher Requirements and Qualifications;
  • High school diploma or equivalent.
  • Successful work experience as dispatcher or other relevant position.
  • Rapid and accurate typing with experience in data entry.
  • Solid working knowledge of procedures and guidelines to maintain compliance during emergency situations.
  • Outstanding organizational skills and multitasking abilities.
  • Intentional, active listener with exceptional communication skills.
  • Strong character, sound judgement, a level head, and critical thinking.
  • Ability to work under pressure.
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)

HVAC Technician Job Summary

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We are looking for a hard-working, dedicated HVAC Technician to join our growing staff. The individual in this role will be responsible for installing, inspecting, and fixing our customers’ heating, cooling, and ventilation systems. Candidates should have extensive experience handling, installing, and fixing HVAC equipment, and be comfortable working with little to no supervision.

HVAC Technician Duties and Responsibilities;

  • Travel to homes and businesses on a daily basis as scheduled
  • Perform consultations with customers
  • Determine customer needs and discuss all solution methods
  • Install new heating, cooling, and ventilation systems
  • Inspect current HVAC systems for effectiveness and safety
  • Perform preventative maintenance on HVAC systems to increase longevity
  • Conduct performance tests with specialized tools
  • Troubleshoot current HVAC system issues
  • Repair damaged HVAC systems
  • Sell ongoing maintenance contracts to current customers
  • Keep records of customer appointments and payment transactions including invoices
  • Maintain accurate inventory of all equipment and HVAC resources
HVAC Technician Requirements and Qualifications;
  • 3-5 years apprenticeship under a journeyperson preferred
  • Certification through the Environmental Protection Agency to handle refrigerants required
  • Certification or associate’s degree from an HVAC program at a technical school required
  • Must hold state HVAC technician license
  • Previous on the job training a plus
  • Strong verbal communication skills, ability to explain complex HVAC issues with customers in a way they understand
  • Critical-thinker, problem-solver
  • Must hold state driver’s license
  • Must be punctual and adhere to a daily schedule with multiple appointments in different locations

Data Entry/Collector/Receptionist Job Summary

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We are seeking a dedicated, organized data entry clerk to join our growing organization. In this position, you will quickly and accurately transfer data from a variety of sources, including written and recorded reports. You will be responsible for collecting outstanding debt owed to the company, and you will serve as a positive first impression of the company at all times, while handling the daily responsibilities of a receptionist with efficiency and ease. You will answer inquiries, provide information to customers and visitors, and maintain an organized front desk.

Duties and Responsibilities;

  • Update databases or records with new information as it becomes available
  • Correct and modify inaccurate files and records
  • Enter data into appropriate fields; databases, records, and files
  • Handle numerical data accurately
  • Create and organizing spreadsheets with large numbers
  • Update database or records with new information as it becomes available
  • Summarizing and compiling data for standardized reports
  • Verifying data by correctly checking and comparing source documentation
  • Organizing paper formats, paper backups, and material source files as needed
  • Develop and maintain a tracking system of incoming and late payments
  • Monitor and date late payments
  • Initiate late payment notices to relevant parties
  • Make contact with relevant parties via phone calls
  • Be persistent in calling and contacting debtors
  • Follow up on late payment notices
  • Monitor and resolve financial discrepancies
  • Answer phone inquiries, direct calls, and provide basic company information
  • Perform clerical duties, take memos, maintain files, and organize documents, etc.
  • Monitor front desk
Requirements and Qualifications;
  • High school diploma; associate’s or bachelor’s degree in business, administration or related field
  • Two years previous experience in data entry, collections or receptionist or equivalent experience in a related field
  • Extensive knowledge of Microsoft Office Suite, particularly of Excel spreadsheets
  • Strong attention to detail
  • Able to multitask, prioritize, and manage time efficiently
  • Highly organized multitasker who works well in a fast-paced environment
  • Excellent time management skills
  • Excellent verbal and written communication skills
  • In-depth understanding of databases

Warehouse Worker Job Summary

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We are seeking a hard-working, reliable, and punctual warehouse worker to join our growing operation. In this role, you will work in our shipping and receiving department, managing incoming and outgoing orders. You will be expected to stock and pick orders with speed and accuracy and have a team-player mentality, while being committed to maintaining a safe and a positive work environment.

Warehouse Worker Duties and Responsibilities;

  • Reliably pull and process orders, logging items as required
  • Accurately restock incoming items, logging items as required
  • Check all incoming and outgoing orders for accuracy
  • File requests for necessary items when stock is low
  • Demonstrate commitment to all safety standards at all times
  • Perform inventory control checks
  • Work cooperatively with team members and supervisors
  • Use equipment properly and maintain it as needed
  • Operate a forklift, as needed
  • Keep neat and orderly records of all incoming and outgoing orders
  • Keep the warehouse clean and organized
  • Report any order discrepancies or issues to management ASAP
  • Drive transport vehicles, such as trucks and vans, when necessary to move stock
Warehouse Worker Requirements and Qualifications;
  • High school diploma or equivalent required
  • Valid driver’s license
  • Forklift certification and experience is a plus
  • Solid work history that demonstrates reliability; warehouse work experience is a plus
  • Able to work on your feet for 8 hour shifts and lift 30 lbs on a regular basis
  • Basic computer skills for maintaining inventory logs and databases
  • Good communication skills, both written and verbal

If you believe you’d be a good fit or have questions, please give us a call.

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(719) 596-6677
(719) 596-6677